01 I’m having trouble accessing the site.

To view the complete Clarins website, you need to have JavaScript activated and Macromedia Flash installed. You can activate JavaScript in your browser's settings or options area. Flash is free and easy to install.

02 Is my personal information secure?

All of the information you supply is strictly confidential. It will only be used internally by Clarins for customer service.

03 I forgot my password.

You can request a new password on the My Account Log In page by clicking on the Forgot Your Password link, enter your registered email address and confirming your request. You will receive an email to reset your password.

04 How do I register My Account?

Signing up is fast and easy. Simply click the CREATE ACCOUNT button on the My Account Log In page and enter the information that is required or during the checkout process, select the ‘Register’ option.

05 How can I update my profile?

You can change your personal data within the My Account page.

06 What products are available on the site?

All Clarins India retail products can be found on the site. You may notice slight differences in gift sets and promotions that are exclusive to retail stores.

07 Can I change my address?

Yes. If you have an account, you can also create, change and save multiple addresses in your address book.

08 Where can I purchase Clarins products?

You will find the newest and most complete assortment of Clarins products at To find your nearest Clarins authorised stores, please visit our Store Locator.

09 How do I use Clarins products?

Every product on this website is accompanied by notes on the application method. Tips for applying each item can be found on its product page and on the How to Apply pages.

10 How can I find the right products for me?

You can use our online Beauty Consultation to guide you through our range and create your own personalised skin care program. You’ll be asked a few questions about your skin, your concerns and your preferences - and in response you’ll have a shortlist of the products that fit your needs. Your Beauty Consultation will be stored on My Account in the My Beauty Profile section.

11 What types of ingredients are used in Clarins products?

All Clarins products contain natural botanicals and other ingredients. You can learn more by reading the ingredients section for each product description on the site or by accessing the Why Clarins section.

12 My question isn’t listed

You may email us at Please note, emails are responded to within 3 business day.

13 Clarins, No.1 in Luxury Skincare brands in Europe*.

*Source: The NPD Group, value sales YTD Dec 2013.
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Please note, emails are responded to within 3 business day.