Terms & Conditions | Terms & Conditions of Sale
Prior to submitting an order by clicking the ‘submit order’ button on the payment method page, please save or print a copy of these Terms and Conditions to keep on file for future reference regarding the order you are submitting. Please understand that if you do not accept these Terms and Conditions, you will not be able to order any products from our Site.
1- Scope and acceptance of General Terms of sale
2- Products sold on the Site
All the offers of products proposed on the Site are limited to www.clarins.com.sg
Prior to placing an order, the Customer may check the main features of any product or products they wish to order, by consulting the Site.
Purchase offers, including special promotions, are valid for as long as they are visible on the Site. Please note that all special offers running on clarins.com are subject to stock availability. In the event we are out of stock on certain gifts, the offer will be removed or refreshed accordingly or alternatively, where possible, substitutions of samples or free gift items may be made without notice.
If you obtain a product/item on your order for free due to a technical error, you are obliged to pay the value of goods received or alternatively return the goods in full to Clarins.
All orders imply full and unreserved acceptance of these Terms of Sale.
The Customer accepts that the Vendor's order registration systems are proof of the nature of the agreement and its date.
In addition, within each order, no more than 10 articles of any single product reference may be ordered.
When the order is confirmed by clicking on the “Complete my order” button, the Customer declares that they accept the order, together with these General Terms of Sale. A summary of the order can be printed.
Once the order has been registered, a detailed acknowledgement of the order is sent to the Customer at the e-mail address provided.
This acknowledgement specifies the exact amount invoiced and details of delivery.
This acknowledgement implies acceptance of the order and confirms the transaction, subject to order payment.
In the event of one or more products being unavailable once the order has been placed, the Customer will be notified by e-mail. The amount of the order will be recalculated and the Customer will be debited the new amount, with the price of the unavailable products deducted. If the whole order is unavailable, the Customer will be notified by e-mail and will not be debited.
The Customer may also cancel an order placed on the Site by contacting our Customer Services. If Customer Service informs the Customer that the order has already been processed, the Customer cannot cancel. In this case, they must refuse reception of the order when it is delivered.
The Vendor does however reserve the right to suspend or cancel any order placed by a Customer with whom a dispute exists regarding the payment of a previous order, or for any other legitimate reason, in particular related to the unusual nature of the order.
6- Order Delivery
The products will be delivered to the address provided by the Customer when placing their order by Master Cards, American Express and Visa, according to the selected method of delivery.
Orders will be delivered within an average of 1 to 3 days as from the day on which the Vendor receives the order, according to the selected method of delivery.
7- Intellectual Property
The content on the Website including (but not limited to) the text, software, scripts, graphics, photographs, sounds, music, videos, interactive features and the like (collectively, the "Content"), the trade dress of the Website and any and all trademarks, service marks and logos contained therein (collectively, the "Marks"), are owned by or licensed to Clarins and/or Clarins’ related entities, and subject to copyright and other intellectual property rights under Singapore and foreign laws and international conventions acceded to by Singapore.
Nothing contained on the Website may be construed as granting, by implication, estoppel, or otherwise, any right or license to use, copy or imitate any Marks without the prior written consent of the relevant owner. We reserve all rights not expressly granted in and to the Marks.
8- Account Registration
Each registration is for a single user only, and on registration, you will input your first name, last name, email address, date of birth] and choose a password (collectively, your “ID”), or sign in via Facebook Connect using your Facebook account. Sharing of registered accounts and/or ID on the Website, accessing the Website through a single ID made available to multiple users on a network, and unauthorised use of another’s ID is prohibited. In the event of inappropriate or unauthorised ID use, we may cancel, restrict or suspend (for such period and on such terms, if any, as we deem fit or necessary) your membership with, and/or access to, the Website without any liability whatsoever. Clarins reserves the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way.
When registering to create your account, you represent and warrant that all registration information you submit is accurate, truthful, complete and lawful. You further warrant that you will maintain the accuracy of such information and update the information as and when necessary.
You are solely responsible for all activity that occurs on your account, for all use of the Website by you or anyone else using your ID, for preventing any unauthorised use of your ID and for maintaining the confidentiality of your ID and keeping it secure. You agree not to use the registered account and/or ID of another member at any time or to disclose your password to any third party. Please notify us immediately if you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID.
9- Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
In order to contract with Clarins you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us, or possess the valid bank account for payment via bank transfer. Clarins retains the right to refuse any request made by you. If your order is accepted we will send you a confirmation email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the bank account and/or the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the Product(s). All prices advertised are subject to changes.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
b. Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any Product which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
The Website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Product(s) that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction, through the payment platform Cybersource. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted and shipped.
d. Confirmation of Order and Official Invoice
Upon confirmation of your order, an order confirmation email will be sent to you, which will include the purchase price of the Product(s) inclusive of GST. If requested by you, Clarins will include in the order confirmation email a PDF copy of the official tax invoice. If this official tax invoice is not provided by Clarins, Singpost will print the official tax invoice and include it in the parcel containing the purchased Product(s).
When the purchased Product(s) are ready to be shipped, a shipping confirmation email will be sent to you, containing the tracking number and carrier URL so that you can track your order. This shipping confirmation email will be sent by Singpost.
e. Loyalty Program
If you are a member of Clarin’s loyalty program, you will be able to earn and redeem points through the same access system and mechanism as if you are purchasing the Product(s) offline.
10- Cancellation, Return and Refund
No cancellation of orders will be available. Once ordered, purchases will be subject to the return process rather than cancellation process.
You may request for return of purchased items at any time within 14 days from the date of receipt of the Product(s), provided that the purchased Product has not been consumed and/or opened and/or otherwise tempered with (the “Return Requirements”). With respect to return-related matters, should any conflict arise between relevant laws and regulations and these terms and conditions, the relevant laws and regulations shall prevail over the terms and conditions suggested by Clarins.
To perform a return, please follow the following steps below:
1. Please contact Clarins’ customer service department at 6701 9883 or send us an email.
2. You will then be informed of the RMA code
3. You will have to write down the RMA code on the return package and return form (which is provided to you in the package).
4. Please indicate the reason for the return by filling up the Return Reason Code section of the return form. The options are:
A – Product damaged during transport
B – Wrong product shipped
C – Product does not meet my expectations
D – Faulty texture/fragrance/allergy
E - Faulty device/container product
F – I do not like the gift I’ve received
(Codes to be confirmed later)
5. If the returned Product(s) meet the Return Requirements, Clarins will proceed to refund the amount back to you via Cybersource and you will receive a refund confirmation email.
11- User Conduct
You are responsible for all text, photographs, videos, images, and all other forms of data communication (collective referred to as the “Content”) that you transmit or submit to, through, or in connection with use of the Website. Such Content includes reviews, ratings, and information that you publicly display on your profile. You assume all risks associated with your Content, including any third party’s reliance on its accuracy and reliability. You represent that your Content will not infringe any third party’s intellectual property and that you own, or have the necessary permissions to use and authorise the use of your Content. You should refrain from causing your Content to contain material that is defamatory, false, misleading, infringing, harassing, libellous, abusive, threatening, obscene, or otherwise unlawful as you may expose yourself to liability.
In addition, as a condition of submitting any Content or other materials to the Website, you agree that:
• you grant to Clarins a royalty free, perpetual, irrevocable, worldwide, nonexclusive, transferable, and sublicensable license to use, reproduce, copy, adapt, modify, merge, distribute, publicly display, create derivative works from, incorporate such Content into other works;
• you grant to Clarins all rights necessary to publish or refrain from publishing your name and address in connection with your Content; sublicense through multiple tiers the Content, and acknowledge that this license cannot be terminated by you once your Content is submitted to the Website;
• you grant to Clarins all rights necessary to prohibit the subsequent aggregation, display, copying, duplication, reproduction, distribution, or exploitation of your Content by any other party;
• you are solely responsible for your reviews and ratings;
• Clarins will screen and review all Content posted onto the Website;
• Clarins may, in its sole discretion, choose to remove or not to remove reviews and ratings once published;
• all of your reviews and ratings of the Product(s) that you are rating will be accurate, honest, truthful, and complete in all respects;
• you have not received any form of compensation to post reviews and ratings;
• you will submit thorough and thoughtful reviews;
• you will not submit reviews that comment on other users or the reviews of other users;
• you will not submit reviews with hyperlinks; or
• the reviews and ratings that you provide do not reflect the views of Clarins, its officers, managers, owners, employees, agents, designees or other users.
12- Limitation of Liability
In no event shall Clarins, its parent, subsidiaries or affiliates or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates or third parties providing information on this site be liable to any user of the site or any other person or entity for any direct, indirect, special, incidental, punitive, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data or loss of use) arising out of the use or inability to use the site or any information contained thereon or stored or maintained by Clarins, whether based upon warranty, contract, tort, or otherwise, even if Clarins has been advised of or should have known of the possibility of such damages or losses. Without limiting the foregoing, in no event shall Clarins, its parent, subsidiaries or affiliates or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates or third parties providing information on this site have any liability for any damages or losses arising out of or otherwise incurred in connection with the loss of any data or information contained in your account or otherwise stored by or on behalf of Clarins.
You hereby acknowledge that the preceding paragraph shall apply to all content, Products and services available through the Website. Because some countries do not allow limitations on implied warranties or the exclusion or limitation of certain damages, in such countries some or all of the above disclaimers or exclusions may not apply and liability will be limited to the fullest extent permitted by applicable law.
All Products purchased through the Website are subject only to any applicable warranties of their respective manufacturers, distributors or suppliers, if any. To the fullest extent permissible by applicable law, Clarins disclaims all warranties of any kind, including the implied warranties of merchantability and fitness for a particular purpose with respect to the products and services listed or purchased on the Website. Without limiting the generality of the foregoing, Clarins expressly disclaim all liability for product defect or failure, not following the printed instructions on the Products, product misuse or modification and/or abuse. You are encouraged to read all labels and descriptions carefully as Clarins shall not be liable for any allergic reactions or intolerance to the Products.
Clarins shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
Links to Third-Party Websites; No Implied Endorsements.
This Website may contain links to other websites on the Internet. You acknowledge that we have no control over such web sites and that we are not responsible for the accuracy, content, legality or any other aspect of any linked website. In no event shall any reference to any third party, third party website or third party product or service be construed as an approval or endorsement by us of that third party, third party website or of any product or service provided by a third party.
15- No Agency
Except as explicitly stated otherwise, any legal notices shall be served on Clarins Pte Ltd via registered mail, to 3 Killiney Road #09-03/07 Winsland House 1 Singapore 239 519 (in the case of Clarins) or to the email address you provide to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid.
Applicable Law and Jurisdiction